Orders and Returns

What to do if there's a problem with your order

Returns Policy

To arrange for authorisation to return a product, please contact our customer service department on 1300 360 322.

The following conditions must be complied with:

  • Approval from DentalXpress must be obtained prior to returning products.
  • All products must be returned in their original container or package, in a clean and saleable condition.
  • All returns must be accompanied by the corresponding invoice, and reason for the return.
  • Returned products must have been purchased within the previous thirty days. Any returns past thirty days are subject to a 15% restocking charge.
  • Special Order or Indent Items/Products that are not ordinarily stocked are not returnable. Opened computer hardware and software; and expired stock are not returnable. Shortages or errors in shipments must be reported within 7 days of invoice date to issue credit (if applicable).


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